In his new chronicle of The Container Store’s past and present, Uncontainable: How Passion, Commitment, and Conscious Capitalism Built a Business Where Everyone Thrives, Chairman and CEO Kip Tindell devotes an entire chapter to the concept of intuition.
Principle Six of The Container Store’s seven foundational principles is “Intuition does not come to an unprepared mind. You need to train before it happens.” In Tindell’s company, the cultivation of intuition translates to a robust training program for all employees from building maintenance personnel up to VPs. The Container Store trains its full-time people almost 300 hours in their first year, then additional hours day in and day out throughout their career. The retail industry average, says Tindell, is eight hours all told.